Faq Help Center

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Warranty Program

We offer the after-sale service until the cargo arrive the destination in order invoice, after checking the cargo one by one.

Small tips: when receiving the cargo, please check the parcel quality and cartons surface before the sender leave, thanks for help dear.

Yes, we have our professional R&D team. Anything related to graphene heating products, we can do it no problem as long as you provide ideas or we can discuss it together.

We have the best professional engineer and strict QA and QC system to ensure you will receive the best quality products.

We have our cooperated forwarder to provide FOB, CIF, DDP and DAP service. We can also provide EXW service if you have your own freight forwarder.

After you receive the goods, if there are any quality problems, please contact us without any hesitition. We will provide an optimal solution within 24 hours.

Not yet, now we don’t have a retailer besides China.

It’s easy, dear. We can customize your logo on both products and packages. We can also custom a gift card/ thank you card if you need. What you need to provide is your design.

Please fill in the form on the right, our customer service staff will reply you within 2 hours in working days, and within 24 hours during the weekend.

Cant find an answer? ask us

Shipping & recent orders

We have our long-term cooperated freight forwarder to arrange shipping. We provide FOB, CIF, DDP and DAP service. We can also send goods to your forwarder to arrange shipping too.

For sample order, if we have stock, we will send by air/express, usually it takes about 7-15 days.

For bulk order, if send out by fast shipping, it takes about 25-30 days. If send by slower shipping, it takes about 40-45 days.

We will send you the product and package pictures after finishing production. After receiving your balance, we will send out to our forwarder immediately. They will arrange shipping soon, and we we will inform you as long as goods are sent out.

 Sometimes it takes time to update the displayed logistics information, please be patient. Usually there will be logistics information within 3 days after delivery. And we will update and inform you immediately if there are any news.

moxige looks forward to your inquiries

we WILL ANSWER YOUR QUESTIONS AT ANY TIME